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Frequently Asked Questions

 

 

1.      ARE YOU A REGISTERED BUSINESS?

Yes, we are a fully registered business in the state of Victoria (ABN 48 439 804 196). We also have current General & Public Liability Insurance and Working With Children Checks.

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2.      WHAT IS THE LOCATION FOR PICK UP AND RETURN?

We are located in the suburb of Pakenham in Victoria, Australia (South-East of Melbourne).

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3.      HOW FAR DO YOU TRAVEL?

For those requiring delivery and set up, or a Pamper & Snooze party, the distance for travel by car is 25kms from Pakenham, Victoria 3810. Further distances may be considered for an additional fee.

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4.      IS DELIVERY AND SET UP OF THE TENTS INCLUDED IN THE PRICE?

We have two options available for sleepover hire -

Pick up & DIY: all sleepover items are collected from an address in Pakenham, set up by yourself, and then packed up and returned by you the following day.

Delivery & Set up: all sleepover items are delivered to your home and set up by us. The following day we request that you help us out by packing up most of the items yourself (mainly linen and mattresses) prior to our collection. This service is also included as part of the Pamper & Snooze parties.

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5.      WILL THE TENTS AND ACCESSORIES FIT IN MY CAR?

The size of each tent when fully assembled, closed flat and lying on its side, is approximately L 1200mm x W 1150mm x H 175mm (multiply the height by the number of tents you require). If they will not fit fully assembled, the tents are quickly and easily collapsed without the need to remove the covers. Please click here for more information.

 

6.      HOW MUCH SPACE WILL I NEED TO SET UP AT HOME?

Each individual set up measures approximately 90cm x 2.3m, including the tent, mattress and  breakfast tray. Please click here to see tent sizes and configurations.

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7.      HOW LONG WILL IT TAKE FOR ME TO SET UP 5 TENTS?

Allow approximately 1-1.5 hours and to completely set up 5 tents and all accessories. An electric air pump for the mattresses and spare batteries for the lights will be provided.

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8.      HOW MANY TENTS AM I ABLE TO HIRE?

The amount of tents at this stage is limited to 10. Some themes will require 'mix and match' decor if more than 8 tents are required.

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9.   WHEN WILL DELIVERY, SET UP & COLLECTION BE?

All dates and times for pick up/delivery, set up and return will be agreed upon mutually between our business and yourself. If delivery and set up is required, this is most likely to be on a Friday afternoon/evening even if your party is not until the Saturday, due to pamper party commitments. We will ensure that set up is completed no later than 1 hour prior to your party time.

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10.   WHAT IS THE RECOMMENDED AGE?

To ensure appropriate use of the tents and other items, we recommend that children no younger than 5 years old use them. The air mattresses measure 1.8m in length so are suitable for older and taller children.

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11.   AM I REQUIRED TO WASH ALL OF THE LINEN PRIOR TO COLLECTION?

No, that’s the best part….we do ALL of the washing!!! Just ensure that all of the items are returned and packed appropriately.

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12.   IS A DEPOSIT REQUIRED TO BE PAID?

In most cases, a $50 non-refundable deposit is required to be paid within 7 days of making your booking.

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13.   IS A BOND REQUIRED TO BE PAID?

Yes.

If collected by the customer: a $100 cash bond is payable at the time of pick up of the tents;

If delivery & set up is provided by us: a $50 cash bond is payable at the completion of set up.

This bond will be refunded to you upon collection of the tents, provided everything is in order and there is no damage to the items.

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14.   HOW DO I PAY FOR THE BALANCE?

We will accept payment of the balance by either bank deposit at least 7 days prior to the agreed delivery date, or in cash at the time of pick up/delivery of the tents.

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15.   HOW DO I MAKE A BOOKING?

Bookings can be made either by:

★sending us an email at littledreamersenquiries@gmail.com

★filling out our contact form here

★sending a Facebook message at https://www.facebook.com/littledreamerssleepoverparties​

 

16.   WHAT HAPPENS AFTER I MAKE A BOOKING?

After we obtain all the relevant information from you, we will email you a booking confirmation with details regarding paying a $50 deposit (deducted from the total cost). The printable invitations can be found here and are DL size approximately W10cm x H21cm.

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17.    WHAT IF I WISH TO CANCEL MY BOOKING?

If you wish to cancel your booking and a deposit has already been paid, $50 will be retained by us and any additional monies paid will be refunded. The $50 is to cover admin costs, our time, phone calls/emails etc. as well as having held your spot which prevents us from taking another booking. We will also give you the option of re-booking within 3 months from cancellation in which case, the $50 retained will be applied to the new booking.

★Cancellations due to current Covid-19 related restrictions will have deposits refunded in full★

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